Shipping policy

【Countries / Regions We Ship To】

  • Europe:Germany, Denmark, Spain, Finland, France, United Kingdom, Ireland, Netherlands, Norway, Poland, Portugal, Sweden, Croatia, Romania.
  • Oceania:Australia, New Zealand.
  • Americas: United States.
  • Canada.
  • Asia: Thailand, Vietnam, Taiwan, Malaysia, Singapore, South Korea.

【Handling Time】

  • 3~5 business days * Handling times may be extended during holiday periods.

【Shipping Method】

FedEx/DHL/UPS/Japan Post.

*The shipping carrier will be designated by our shop, and customers generally cannot choose the carrier.We generally do not accept requests for specific delivery time slots or dates.

  • Actual delivery times may vary due to destination customs or local conditions.
  • One transaction number is issued per order.
  • Orders with separate transaction numbers are shipped individually, each incurring its own shipping fee.
  • To combine items in one shipment, please place them in the same shopping cart at checkout.

【Shipping Fees】

  • Economy Shipping is free.
  • Standard and Expedited shipping are subject to fees.For details, please check the shipping fees when selecting your shipping option at checkout.

【Additional Charges(Customs,Taxes)】

Import duties, taxes, and customs fees may be applied by the destination country at the time of clearance. All such charges are the customer’s responsibility and must be paid according to local regulations.

As of August 29, 2025, ALL shipments to the United States are subject to customs duties and import taxes, regardless of order value.

✅ GOOD NEWS FOR U.S. CUSTOMERS: All duties and import taxes are calculated and collected at checkout. The total price you see at checkout includes all charges - there will be NO additional fees upon delivery.

• Duty rates are calculated based on:
  - Product classification (HS code)
  - Country of origin (Japan)
  - Order value
  
• Rates typically range from 0% to 25% depending on the product type

【Damage During Shipping】

We take great care during packaging to prevent dents or scratches on the outer box when preparing shipments.

However, after handing over to the shipping carrier, there is a possibility of issues arising during transit or damage occurring due to the carrier's responsibility.
We kindly ask for your understanding regarding minor dents or scratches on the outer box that do not affect the use of the product itself.

【Returned Shipments】

  1. We will notify you that the package has been returned.
  2. Reshipment: Original shipping plus reshipping fees are payable by the customer.
  3. Refund: If you opt for a refund, original shipping and handling fees will be deducted from the amount reimbursed.
  4. Any carrier fees incurred during the return process are the customer’s responsibility.

For any shipping inquiries, please contact us at miyakety105@gmail.com

© Miyaketokeiten